aToolCrib.com will gladly accept any new returned item purchased from aToolCrib.com stock provided it is in salable condition. New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance.
There will be no restocking fee if the return is within 90 days from date of purchase.
There will be a 15% restocking fee for returns after 90 days from date of purchase and within one year from date of purchase.
Items more than one year from date of purchase are not returnable.
Special orders purchased from aToolCrib.com are not returnable for credit.
Broken or Warranty Claim Returns:
aToolCrib.com will assist the customer in submitting the warranty claim to the manufacturer.
aToolCrib.com will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse.
aToolCrib.com can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.Returns Preparation Guidelines:
In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:
- Please contact aToolCrib.com customer service (email@example.com) to authorize the return.
- Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Please be sure to designate which items intended for Warranty Repair or Out of Warranty Repair.
- Please provide by your aToolCrib.com original packing slip (attached to the outside of the original box)
- PLEASE SEPARATE NEW AND BROKEN/DEFECTIVE CLAIM ITEMS EITHER IN A SEPARATE BAG OR BOX.
- Send to:
8 Brooktree Lane
Ithaca, NY 14850
Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. THIS IS NECESSARY FOR YOUR PROTECTION. Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.
In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 5 days.