Shipping:
Shipping fees are calculated on a flat rate basis depending on the order subtotal. The following table applies to all standard ground shipping charges. We have a total of 8 warehouses located all over the country (Dallas TX, Baltimore MD, Lakeland FL, Orlando FL, Atlanta GA, Ashland VA, Ft. Wayne IN, and Fresno CA) and your order will be shipped from the warehouse closest to you which has the item in stock. Sorry, we cannot ship to APO or FPO addresses.
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Order
Subtotal
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Shipping
Charge
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$0.00 – $50.00
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$10.95
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$50.01 – $100.00
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$13.95
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$100.01 – $150.00
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$15.95
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$150.01 – $200.00
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$19.95
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$200.01 – $250.00
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$25.95
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$250.01 – $300.00
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$35.95
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$300.01 – $350.00
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$40.95
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$350.01 – $400.00
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$55.95
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$400.01 – $500.00
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$65.95
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$500.01 - $599.99
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$75.95
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$600.00 +
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FREE!
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New Returns:
aToolCrib.com will gladly accept any new returned item purchased from aToolCrib.com stock provided it is in sellable condition. New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance. All non-defective returns will incur a 15% restocking fee.
- A Return Merchandise Authorization (RMA) number must be obtained from
aToolCrib prior to the return of any merchandise.
- Product returned without an RMA number will be returned to the customer at the customer's expense.
- In order to obtain an RMA number, please contact aToolCrib to let us know which product you would like to return.
- All returns must be shipped freight prepaid with the RMA number displayed on the outside of the shipping box.
- Returns will be credited at the price paid on the invoice less any re-stock fee.
- A copy of the aToolCrib invoice must be included with all returns. Products must be returned complete with original parts and documentation along with the original manufacturer's box/packaging. Incomplete returns will not receive a full credit and will fall subject to manufacturer's warranty.
- Items showing signs of misuse or consumer abuse will not be accepted for credit.
- Re-sellable products authorized for return will be credited at the current aToolCrib selling price less a 15% restocking fee.
- Credit will be issued within 5 business days upon receipt of merchandise.
- Items more than one year from date of purchase are not returnable.
- Special orders purchased from aToolCrib.com are not returnable for credit.
Broken or Warranty Claim Returns:
aToolCrib.com will honor all broken or warranty claim products in accordance with the manufacturers warranties and policies.
aToolCrib.com will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse.
aToolCrib.com can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.
Repair under Warranty Returns:
aToolCrib.com will assist our customers with their warranty repairs, provided that the item was either purchased from aToolCrib.com or is from a manufacturer supplying aToolCrib.com, by sending them to our choice of warranty/repair centers.
If the item is within warranty, as determined by the manufacturer, then the item will be repaired at no cost and will be returned to the customer at no cost.
If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnostic/estimate fees from the repair center, as well as the cost of shipping the item from aToolCrib.com to the customer. Be advised that the item will likely be returned disassembled.
Out of Warranty but Repairable Returns:
aToolCrib.com will be happy to help our customers with their repairs by sending them to our choice of warranty/repairs centers. The item will be repaired without obtaining customer authorization provided that the repair charge is less than 50% of the price of new item and under $100.00. Repairs over 50% of the price of a new item or over $100 will require customer approval prior to repairs being performed.
If an estimate is denied by the customer and the customer wants the item returned, the customer will be responsible for all charges from the repair center (diagnostic/estimate fees, shipping, and other charges) as well as the cost of shipping from aToolCrib.com to the customer. Be advised that the item will likely be returned disassembled.
Returns Preparation Guidelines:
In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:
- A Return Authorization number (RA) must accompany all returns. Please contact your aToolCrib.com sales or customer service representative for this number.
- Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Please be sure to designate which items intended for Warranty Repair or Out of Warranty Repair.
- Record the RA # provided your aToolCrib.com Sales Representative on the itemized list of all items being returned.
- PLEASE SEPARATE NEW AND BROKEN/DEFECTIVE CLAIM ITEMS EITHER IN A SEPARATE BAG OR BOX.
Freight Claims:
Freight claims for lost or damaged freight must be filed with the carrier and clearly noted on Bills of Lading when receiving shipments. THIS IS NECESSARY FOR YOUR PROTECTION. Although the responsibility is with the carrier, please notify us immediately so that we may be of some assistance.
Undisclosed Shortages:
In cases where you have received the proper amount of cartons from the carrier but discover errors or shortages in unpacking, notify us immediately. Claims must be made within 5 days. |
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